Returns & Exchanges
At OASIS Floral Products, we strive to ensure your floral arrangements and supplies meet the highest standards, offering a 30-day return window for unused items in their original packaging. We are dedicated to supporting your floral artistry and will gladly assist with any product concerns or shipping damages.
Initiate Your Request
Contact our customer service team within 30 days of receipt with your order number and the specific floral supplies you wish to return.
Prepare the Package
Carefully pack the unused items in their original OASIS packaging to ensure they are protected from damage during the return transit.
Affix Shipping Label
Print and attach the provided return shipping label to your parcel and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned goods for quality assurance, a refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing